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Things you should know

Does your current technical support staff perform weekly security patch installs, daily anti-virus updates, anti-spyware updates and verify your current backup strategy is working and effective? How about 24/7 monitoring of critical servers and business support systems?

Can you be absolutely sure your IT partner is doing what you are paying them to do? Are your support costs out of control?

With Desktop Advantage we provide all these services, plus up to the minute reports detailing server downtime, security patch status and much much more!

Things you should be aware of with your current technical support infrastructure:

  • Are your computers being properly updated with security patches?
  • Do you have a documented and up to date virus prevention plan?
  • Do you have the right software and procedures to manage and combat spyware?
  • Is your current support staff properly prepared to quickly fix most software and hardware problems?
  • Is your current backup strategy actually backing up properly & tested? Can your data be restored today?
  • Does your support staff properly test new hardware and software before deployment?
  • Has your support staff properly planned your purchases with the future in mind?

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