Desktop Advantage - Intelligent Business Networks

727-781-7788

MSP Packages

We offer two MSP Support Packages currently for you to choose from.

Premium Support - This support package is all that Desktop Advantage has to offer. You get the combination of outstanding remote support capabilities and premium preventative maintenance on our bi-monthly visits, business planning & consulting services plus support for new equipment installs, detailed monitoring and alerts for servers, security threats and virus outbreaks, as well as several other services that can only be performed while on site.
Standard Remote Support - Ideal for constrained budgets or supporting multiple remote locations, you will get our key services like remote support and remote preventative maintenance as well as our detailed monitoring and alerts system for servers, security threats and virus outbreaks.

Premium Support (top)

Technology support
- Windows Server 2003/08 family including Small Business Server (SBS)
- Windows Vista, XP
- Exchange 2003 & 2007, 2010
- Symantec AntiVirus/End Point Protection
- SQL/MSDE
- Windows Mobile devices
- Data Acquisition
- Wireless Access Points
- Routers/Switches
Preventive Maintenance program
- Scheduled and automated Windows security updates
- Backup integrity check
- Anti-Virus updates & maintenance
- Anti-Spyware updates & maintenance
On-Site support
- Assistance with most issues and convenience of on-site service
Equipment Installations
Remote Assistance
- Ability to resolve most issues without travel time, getting you running quicker which saves time and money
Detailed Monitoring and Alerts system
- Comprehensive monitoring system that alerts our staff at first sign of trouble
- Ideal solution for monitoring and preventing loss of hardware
In-Depth Reporting and Inventory Tracking
Disaster Recovery Support
Preferred Customer Support
- Discount on service rates and products

Standard Remote Support (top)

Technology support
- Windows Server 2003/08 family including Small Business Server (SBS)
- Windows XP Home & Professional
- Exchange 2003, 2007 & 2010
- Symantec AntiVirus/Endpoint Protection
- SQL/MSDE
- Routers/Switches
Preventive Maintenance program
- Scheduled and automated Windows security updates
- Backup integrity check
- Anti-Virus updates & maintenance
- Anti-Spyware updates & maintenance
Remote Assistance
- Ability to resolve most issues without travel time, getting you running quicker which saves time and money
Detailed Monitoring and Alerts system
- Comprehensive monitoring system that alerts our staff at first sign of trouble
- Ideal solution for monitoring and preventing loss of hardware
In-Depth Reporting and Inventory Tracking
Preferred Customer Support
- Discount on service rates and products

Not included with this support package:

Technology Support
- Windows Mobile devices
- Data Acquisition
- Wireless Access Points
On-Site support
- Assistance with most issues and convenience of on-site service
Equipment Installations
Disaster Recovery Support
Failure due to operator error

No Support Package (top)

NO Preventive Maintenance program or proactive management plan
NO Remote Assistance
NO Detailed Monitoring and Alerts system
NO In-Depth Reporting and Inventory Tracking
NO Disaster Recovery Support
On-Site support
- On-site support available during business hours at normal rates.
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